Shipping & Delivery
Shipping & Delivery depends on the method you choose：
Since it is now in the peak sales season, we will receive a large number of customer orders every day, so after you complete the order, we need one to two working days to prepare your order. After the order is ready, we will send out your order as soon as possible.
Our delivery time is usually 7~25 working days. Please understand that there may be delays in special circumstances.
If you do not receive the information that the order has been sent within two days after placing the order, you can contact our customer service email [email protected], and we will deal with the problem for you as soon as possible.
Please keep in mind that the estimated shipping time frames are impacted by your selected shipping method, and does not account for delays caused by vendors or service and weather disruptions.
All MyNameNecklace products are personalized. Some items have longer production days than others. These details can be found on the product pages and throughout the checkout process.
Even if you live outside of the country, don’t fret! We also provide free international shipping to many countries.
Each customer is responsible for any customs charges that may be applied to international shipments. MyNameNecklace has no control over these charges and is not responsible for any actions taken by customs or delivery services.
Please note that it is the customer's responsibility to provide us with a correct and complete shipping address.
If your shipping address is different from your billing address, please specify this during checkout.
When your order ships, you will receive a Shipping Notification email.
This email will provide you with your order ID to track your item as it makes its way to you, as well as the date your order was shipped.
The estimated Shipping date is based on the selected shipping method.Shipping dates are based on business days and they do not include weekends and holidays.
Please note that special orders may have a longer processing and manufacturing time frame.