RETURNS & EXCHANGES
HOW DO I RETURN/EXCHANGE AN ITEM?
We want you to fall in love with your purchase and we continually strive to deliver the highest quality products possible. If for some reason, you are not completely satisfied with your purchase, you may return it for REFUND or EXCHANGE it for another style within 30 days of receiving your order.
Merchandise must be returned within 30 days of receipt.
Merchandise must be unworn and unwashed.
Merchandise must have all original tags attached.
Any merchandise purchased at discount or on sale cannot be returned.
Customers may begin the return process by contacting us at [email protected]
, stating reason for return.
Exchanges and returns for store credit will be processed free of charge. Returns for a refund to your original payment method (i.e. credit card, Paypal) will require a handling & processing fee of $3.99, which will be deducted from the amount to be refunded. Original shipping charges are non-refundable.
To begin your return or exchange, please contact us at [email protected]ahl.com
To return or exchange an item please follow the steps below:
Include a copy of the packing slip or confirmation email from your order and note the new size or item desired. (We cannot guarantee all items and sizes will be in stock for exchanges.)
Mail your return to address provided to you via email.
Once your return is received, your new item(s) will be shipped out at no additional cost or we will issue your refund.
Refunds will be processed within approximately 3 to 7 business days after we receive your return.
Original shipping charges are non-refundable.
Import duties/taxes and customs fees are non-refundable.
All refunds are subject to a $3.99 processing & handling fee, which will be deducted from your refund amount.
Thank you for your understanding and continued support. We love, and appreciate each and every one of you.
Shipping & Delivery
Shipping & Delivery depends on the method you choose：
- Free Shipping for order over $39
- Standard shipping: USD 5.99 (15~25 days)
- Express shipping: USD 15.99 (7~15 days)
Since it is now in the peak sales season, we will receive a large number of customer orders every day, so after you complete the order, we need one to two working days to prepare your order. After the order is ready, we will send out your order as soon as possible.
Our delivery time is usually 7~25 working days. Please understand that there may be delays in special circumstances.
If you do not receive the information that the order has been sent within two days after placing the order, you can contact our customer service email [email protected], and we will deal with the problem for you as soon as possible.
The shipping time frame does not include production time.
Please keep in mind that the estimated shipping time frames are impacted by your selected shipping method, and does not account for delays caused by vendors or service and weather disruptions.
All MyNameNecklace products are personalized. Some items have longer production days than others. These details can be found on the product pages and throughout the checkout process.
All our packages are fully insured and shipping time frames described above applies to orders shipped within the continental United States. The time frames mentioned above for shipping include production time.
Express shipments require a customer signature upon delivery.
Even if you live outside of the country, don’t fret! We also provide free international shipping to many countries.
Each customer is responsible for any customs charges that may be applied to international shipments. MyNameNecklace has no control over these charges and is not responsible for any actions taken by customs or delivery services.
Please note that it is the customer's responsibility to provide us with a correct and complete shipping address.
If your shipping address is different from your billing address, please specify this during checkout.
When your order ships, you will receive a Shipping Notification email.
This email will provide you with your order ID to track your item as it makes its way to you, as well as the date your order was shipped.
The estimated Shipping date is based on the selected shipping method.Shipping dates are based on business days and they do not include weekends and holidays.
Please note that special orders may have a longer processing and manufacturing time frame.
- 100% Money Back Guarantee.
- Fast Shipping.
- Guaranteed safe and secure checkout via:| VISA | MASTERCARD
- We take pride in our products as we believe they are amazing. However, we understand that buying things online can be daunting, especially for the first time, so we offer a 100% satisfaction guarantee.
- If you don't have a positive experience for any reason, we will do whatever it takes to make sure you are 100% satisfied with your purchase.